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Customer Testimonials
Real experiences from Norfolk Oak customers, in their own words.
Photos shared by our Customers
I would tell anyone wanting an Oak worktop get it from Norfolk Oak, the service and quality of worktop is outstanding. From start to finish we've had no problems and absolutely love the product.
Paul C — Manchester
We could not be happier with both the product and the service from Norfolk Oak. The kitchen worktop was produced to our dimensions and fitted perfectly, first time. The result is stunning and receives very favourable comments from all who see it. Who needs granite!
John B — Swindon
Very helpful, nothing a problem, excellent service both via phone and internet.
Mark B — County Durham
I urgently needed a great looking kitchen worktop for a new beach house that was due to receive its first holiday guests in just two week's time. Luckily I found Norfolk Oak on Google and liked the look of the wide boards used for the Oak Super Stave worktops. I was a little sceptical that they could deliver it within 10 days, but Victoria assured me that they could and was very helpful in ensuring that the design of the details around the oven and sink were just right. The worktop arrived in perfect condition on the agreed date and a few days later, after oiling, we fitted it perfectly without any problems. The quality is truly excellent and it looks great. Many thanks to Victoria and the rest of the Norfolk Oak team.
Jesse T — Chichester
The product and the finish were superb. I was a little nervous about ordering a worktop online, but when it arrived and was trimmed to fit our new kitchen, the end result completely exceeded our expectations. We were very pleased.
Colin R — Gloucestershire
The quality of Norfolk Oak worktops are second to none. They were a pleasure to deal with, from the person doing the quotations to the delivery van driver. They did what they said they would do on time. We are repeat customers and wouldn't consider going anywhere else for an Oak worktop. It might be possible to get one slightly cheaper but it's simply not worth it.
Spencer G — Buckinghamshire
We just bought another worktop from Norfolk Oak, several years after we first bought one. We would not look anywhere else. The company seems to have grown but it still keeps their excellent customer service.
Hannah W — Dundee
I chose to use Norfolk Oak as I had seen the superb quality product and service that my daughter had received from them. I chose the 'Cherry' wood worktops and was not disappointed, they look fantastic and give the kitchen a 'warm' feel with the natural variation of gold and pink hues in the wood. I was on a limited time frame for delivery and Norfolk Oak responded, delivering my worktops in time to be fitted. I have since recommended them to friends who are thinking of upgrading their kitchens.
Helen M — Kent
Very helpful from enquiry to delivery. Delivered to a given time slot. I love great quality of my new Oak worktops, the wide blocks give it a classy look and watching the video about treating the worktops before fitting with 10 coats has resulted in us achieving a wonderful deep gloss that looks as if it is polished plus it repels any water dripped on it. Thoroughly recommend them.
Lesley C — Surrey
Excellent service from exceptionally helpful staff. Received a beautiful Oak worktop, exactly as specified, which has been very much admired - even by the joiners who installed it! It is exactly as I pictured it, and is very much a bespoke piece of furniture.
Lorraine F — Aberdeenshire
I am very pleased with Norfolk Oak. I had a really urgent and important job to do by the weekend, and they worked so hard to get the order done and on time. It was an exceptional customer service as nothing was too much trouble. A wonderful experience!
Nick J — London
Excellent product and service, very helpful and informative delivery driver, he told me the best way to apply the oil, the different finishes I could achieve etc. I'm delighted with my Oak worktops.
Peter M — West Yorkshire
Fantastic product, great service and delivered on time! Couldn't recommend more.
Fraser W — London
I received my Oak kitchen tops, and must say they are absolutely beautiful, I am delighted with them. Delivery was quick and on time.
Stuart G — Fife
Just had your delivery. The driver was first class, a proper gent. The Oak worktops are the best I've seen or worked with, your information sheet doesn't do them justice. Many thanks,
Hari W — London
Have been meaning to email for ages to say how pleased we are with our Oak worktops and upstand. We have duly oiled them and they look great with our new kitchen. They have been much admired by all and I have recommended you to a friend. You were also one of the few suppliers over the period of the build who supplied what we asked for and gave us a good customer service. So thank you for your help, advice and the worktops!
Clare O — Cheshire
I wanted to write to thank yourself and the rest of the company for your quick and excellent service with regards to the supply of my worktop.
Chris H — Surrey
Now the project is complete I wanted to thank you and all at Norfolk Oak for dealing with my complicated requirements. You will see from the attached photos that the worktops are now installed and looking great. Elaine and I are very pleased with the result and are enjoying our new kitchen - even if we are being rather precious about it at present! Best wishes,
Keith B — Norfolk
Thought you might like to see a picture of a kitchen that we have just completed... We used the wide stave solid Oak worktops..Looks stunning as you can see. Hope to do more business in the future, please keep me up to date with any new products...many thanks,
Martin S — East Sussex
Just wanted to let you know that I found the workshop and collected the breakfast bar this afternoon without any problems. What a wonderful location they work in ! I also just wanted you to pass on to whoever is in charge that the chap I met at the workshop was exceptionally helpful and accommodating and a real credit to Norfolk Oak ! He answered my questions and gave me advice on oiling etc - he even found me some spare sandpaper and a couple of rags for me to use as I didnt really have a clue what was needed! So once again many many thanks and I will be happy to recommend you to anyone who wants a quality wood product. The service has been excellent from start to finish, from speaking to Jane on the telephone, who was very patient with me, to your clear emails and finally the chap in the workshop. I am very happy with the breakfast bar and even after just a single coat of oil the wood is already looking beautiful, I am looking forward to finishing the job and being able to use it ! regards
Elen M — Cambridgeshire
All at Norfolk Oak. Just a very quick note to say that we are absolutely delighted with the table and chairs that you have made for us. It’s exactly what we were after and it’s great to see companies like Norfolk Oak still making quality, bespoke, furniture. Should anyone ask where we got the table, which I’m sure they will, we’ll be singing Norfolk Oak’s praises. Many thanks again.
Martin P — Leicestershire
I just wanted to say thank you very much for our worktops, they are beautiful and a real feature for our kitchen. Great service and lovely product. We'll be coming back for some more.
Kerry R — London
Hello, I've just fitted the walnut worktops that you delivered, they look fantastic - even after only the first coat of oil, my customer is delighted as well. I'll be doing my best to use you again in future projects, it's nice to use such a quality product, thanks. Kind regards,
Peter B — London
I just wanted to say a huge thank you for our table which I am so thrilled with. I have put slate mats on the top for supper and they look really great! Many thanks again. Best wishes,
Caroline L — Suffolk
Just to say thank you for the speedy delivery and quality of the worktops. We are delighted with them. The kitchen is now complete and the worktops look beautiful. Best regards,
Linda S — Oxfordshire
Just to let you know the work surface you created & delivered is now fitted... Thanks again for such a good job. Kind regards,
Ron & Ruth S — Gloucestershire
The stools have just arrived and I have unpacked them. They look great and I have put the kettle on and will enjoy a cup of tea sitting on them. Many thanks. Kind regards,
Dawn H — Surrey
Kind words from our Customers
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We have just had our worktops delivered and would like to take this opportunity to thank you both and the workforce of Norfolk Oak for the great tops. Many thanks again,
Tim S — Lincolnshire
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The upstand and board arrived yesterday. Thank you so much, both are lovely. Once again thank you for all the help. Kind Regards,
Fiona O — Hampshire
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I just wanted to say that we finally have our kitchen worktops installed and they look fabulous! Kind regards,
Sarah V — Gloucestershire
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I just had to write to say how pleased we are with the stools which arrived as promised today. We have just had a new oak kitchen worktop fitted and they complement perfectly. They are excellent quality and such beautiful oak. Thanks again,
Claire T — Stoke-on-Trent
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I purchased Oak Butcher block kitchen counter from you - and it's beautiful.
Beth G — Cornwall
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To all at Norfolk Oak. Just a note to thank you for the impeccable service that you gave us during the purchase of our kitchen worktops. They are now installed and look even more fantastic than I had hoped, a real transformation of my kitchen! I wouldn't be able to recommend you highly enough - keep up the good work!
Claire C — Hertfordshire
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I just wanted to send a quick email to thank everyone at Norfolk Oak for all your help. We installed our worktops on Saturday and they look beautiful, exactly what we wanted! Thank you again.
Tilly B — Devon
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My previously ordered worktops are absolutely fantastic, the quality of the material not to mention the finish is stunning, they truly are a class act second to none. We are very pleased. Thank you.
Clive S — Hampshire
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Just wanted to say thank you for all your help on what was a complicated project, your delivery driver in particular was extremely helpful, so I hope you can pass on my message of thanks to him once again. The walnut looks absolutely stunning now that we have it fully oiled, just the result we were after!
Simon P — Hereford
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I wanted to thank you for the work top - safely received today and say how kind and helpful the driver and his assistant were.
Hilary B — Brighton
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Just wanted to say that the worktops have been oiled and fitted in our kitchen and that they look fantastic, thanks very much for all your help.
Lynsey L — Yorkshire
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Thank you all for you help & commitment in getting this right. My Clients are VERY pleased with the end result, as am I.
Ioan H — Henley
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Hi, we recently bought one of your butchers block worktops and are very pleased with the quality. Many thanks for a great product and excellent service. Regards,
Sue W — Banffshire
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Please thank all those concerned with the worktops, we are absolutely thrilled.
Larry L — Leicestershire
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I absolutely love my butchers block it’s beautiful. Thank you, Kind regards
Louise B — Manchester
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We received your timber yesterday morning and the fitters have been in today to fit it. Just a note to say that we are delighted with it and it has transformed our kitchen. The timber looks excellent quality and I am glad we spent the extra and avoided the 40mm generic oak that we were initially tempted by. The driver was on time to the minute, no small feat coming from Norfolk at 4am on a winter morning. He was also very helpful in giving us instuctions on installation and further care. Thank-you for your excellent service and we shall be recommending you to any of our friends considering solid wood worktops for their kitchen. Regards,
Shammy and Jill N — Birmingham
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Our worktops arrived today and I felt that I must just send you a quick note. We are so impressed that your driver got to us in Bradford on Avon, by 10.30 even though it had been snowing and all the schools here are closed. Thanks for your excellent service. Best wishes,
Julie P — Wiltshire
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Just wanted to let you know that I’ve fitted the first piece of worktop... and it looks absolutely fantastic. Coupled with a very polite and courteous delivery driver who arrived dead on 9am and your helpful/flexible pre-sales service it has been a really good experience dealing with Norfolk Oak from start to finish. Thanks a lot and I wont hesitate to recommend you in the future.
Nick B — Surrey
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While I am on, I should also say a huge thank you for the great job you did with the AV cabinet - it's absolutely splendid. Thank you!.. ...we think it all looks great (we're biased, I know, but...) and we very much appreciate the quality of workmanship (or work(wo)manship) in everything you've made for us. Best wishes
Sinéad M — Cambridgeshire
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I have never written before, to any company that has provided me with a service or product to say thank you, until now that is. I would like to say a big thank you, to you and all of your excellent staff at Norfolk Oak. My first point of contact with your company was the website, which was very helpful and informative to someone like myself buying a solid wood worktop for the first time. I had visited many other websites and could very easily have purchased an inferior worktop from those companies and been none the wiser over the quality and durability until it was too late. My next point of contact was Ami in sales who was extremely helpful and very very patient, considering I changed my mind at least 5 times over which worktop that I wanted and had asked her 101 questions in relation to my choices. The reasons that I had so much trouble in making a decision was because I have a small L shaped kitchen and it was very important to me to find a worktop of high quality and durability that would provide me with as much worktop space as possible and at the same time give me the wow factor that I was looking for. I had considered every possible alternative granite marble slate etc. etc. and when I found your website I found it very difficult to make my mind up due to the fantastic choices that you offer. When I finally made my mind up and chose the 60mm End Grain Oak Worktop both Ami and yourself were brilliant in all aspects of ensuring that I would be happy with the finished product. My last point of contact was your delivery driver Richard who was very patient and polite despite the fact we kept him waiting 25 minutes as we were not ready when he arrived. He then proceeded to help us carry in and place in position a very heavy worktop which without his help we would have not been able to do. The worktop has exceeded my expectations , it is beautiful and as strange as this may sound it is like a piece of art or a piece of expensive furniture. It has so much detail in it and it lifts an ordinary kitchen to another level. The wow factor has most certainly been achieved. You should be very proud of your staff, from sales to manufacture to delivery they have been superb and I only wish that we had more British companies like yours. Yours sincerely
Michael D
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Dear Norfolk Oak... I did not have the opportunity of examining the delivered goods that day... Upon returning home late the same evening I was horrified at the resulting worktop which in my opinion was not oak...I understand that for some extraordinary reason your company dispatched a walnut worktop and up-stand hence the vast disparity between such and that of our new kitchen. You have most kindly agreed to immediately despatch a replacement Light Oak Stave worktop and up-stand which all things being equal I should receive today before 3pm... Your personal attention and immediate resolution of this most unfortunate problem is very much appreciated...In conclusion may I convey my sincere thanks to you for immediately resolving this problem once you were fully acquainted with the overall facts and made aware that the original despatch was that of walnut as opposed to oak. I will make a point of further emailing you once the replacement has arrived. Finally may I also confirm that I find it most consoling to deal with a company obviously of major repute who once acquainted with the problem have no hesitation in making amends. In this day and age I am extremely impressed, so much so that I have fully acquainted my kitchen suppliers and similarly the self employed kitchen fitter with the relevant facts and hopefully some form of recompense and further orders to the benefit of your company will result. Yours sincerely
Graham E — Pembrokeshire
